Refund policy

Returns, Exchanges & Warranty

Stock Depot sells new, overstock, scratch-and-dent and reconditioned appliances and building materials at discount prices. Because of those prices, we do not give cash refunds. Eligible items can be exchanged or replaced, or you can get store credit, as described below.

How it works

  • Exchanges, replacements and store credit are handled through the store. Call us at (931) 223-5354 before bringing anything back.
  • Have your receipt or order number ready.
  • A 10% restocking fee applies to every exchange, replacement or store credit (see below).

Final sale items

These items are final sale and cannot be returned or exchanged:

  • Tested items: any item tested before pickup or delivery.
  • New building materials: including cabinets, flooring, butcher block and doors.

30-day exchanges (untested items)

Untested items can be exchanged within 30 days of purchase. To qualify:

  • The item must be unused.
  • Bring your receipt or order number.
  • Include all parts, accessories and packaging.
  • Bring the item back to the store, or we can pick it up for the delivery fee.

Exchanges are for another item or store credit, not cash.

Wrong size

If you ordered the wrong size, we can replace it with the correct size. If the replacement size isn't available, we will issue store credit only.

Restocking fee

A 10% restocking fee is always charged on any exchange, replacement or store credit.

Damage found at delivery

Please inspect your item when it's delivered. If you find damage, note it on the delivery paperwork or call us at (931) 223-5354 within 48 hours. Cosmetic marks on scratch-and-dent items that were shown or described at the time of sale are not defects.

Warranty

Every appliance we sell comes with a 1-year warranty:

  • Scratch-and-dent, overstock and delivery-center returns: the manufacturer's 1-year warranty.
  • Reconditioned units: a 1-year CPS (Consumer Priority Service) warranty, upgradeable to 2 years for $89, 3 years for $129, or 4 years for $169.

For a warranty claim, call us at (931) 223-5354 with your receipt or order number and the model and serial number. We'll help you start a claim with the manufacturer or CPS.

Contact

Stock Depot
1412 Trotwood Ave Ste 20, Columbia, TN 38401
Phone: (931) 223-5354
Email: stockdepotcolumbia@gmail.com